By Patricia Mirasol
Teko Solutions Asia Inc. recently announced the nationwide integration of its appliance after-sales service system, Complete Order Management System (COMS), with all the leading brands of Concepcion Industrial Corp. (CIC), an air conditioning, appliance, and industrial solution provider. Among the said brands are Carrier, Condura, Midea, Toshiba, and Kelvinator.
CIC is the first major client of the after-sales service system.
“Our customers are the core of our business and this inspires us to continuously improve ways of serving them. With COMS, we aim to provide our customers and partners a seamless overall experience,” said Raul Joseph A. Concepcion, CIC’s chairman & CEO, in a press statement.
COMS is an end-to-end, white label, Software as a Service (SaaS) solution that digitizes the entire after-sales service process. It connects the after-sales teams of appliance and electronics manufacturers with customers, service providers, and business partners in a single cloud platform.
With COMS, CIC’s after-sales organizations gain more efficiency, access to real-time service data, and synchronized collaborations with all its partners at a significantly lower technology cost than legacy (or old) systems.
“This is not a broad solution; it was specifically designed for the after-sales of the appliance and electronics industry,” said Teko in an interview with BusinessWorld. “It connects all the aftersales partners within the field (service centers, technicians, dealers, call centers) on a single cloud platform, with all the necessary features in a cost-effective manner.”
Teko is a technology startup launched in September 2017 that helps connect households and businesses with professional appliance service technicians. Teko also powers the after-sales systems of appliance manufacturers, distributors, and extended warranty providers.
The startup’s other solutions apart from COMS are Teko.ph, a platform for households and businesses to place service request orders, and Teko Pro, a service for extended warranty providers and new market entrants in need of a pool of professional technicians and back-office operations.