Sheena L. Shroff, vice president of business development of the Philippine Global Explorers, talks about how to deal with travel snags like flight delays

The foremost thing you need to do to help manage travel inconveniences, plus how to respond when you find out about your flight delay: 1) several hours ahead; 2) when you’re on the way to the airport; and 3) when you’re already at the check-in counter.