How to effectively use an employee communication app

With many employees working from home due to the Covid-19 pandemic, businesses are facing a new challenge.

However, your business can overcome these challenges by using an employee communication app.

While some think it is a good idea to use a standard instant messaging app like WhatsApp or Facebook Messenger, employee communication platforms are developed to work specifically in a work environment. There are some similarities between both kinds of apps. Still, the truth is that an employee communication app keeps the work-chat professional and helps people to focus on their duties by reducing distractions.

Many companies are struggling with successfully delivering messages to all their employees, and not everyone considers using a mobile app to solve most of these issues quickly. Not using the right communication strategy during these times may have dire repercussions in your business, which is why it is so important to have it sorted out as soon as possible.

Using an employee communication platform not only helps you solve all the potential problems, but will also improve your company’s situation thanks to the different features they have available. However, it is essential to use them correctly so you can make sure there are no confusions. Here you have some advice to make correct use of an employee communication platform.

Messages should be short and straightforward.

If you want everyone to read your message immediately, you should keep them short. A common mistake that people commit is composing a long message, then send it. This can be overwhelming, especially if it’s a mobile alert.

If you want to say something important, it would be best if you kept the message no longer than two or three lines. If your message is more important, you can schedule a call with your team, or send them en email.

Don’t use abbreviations.

Abbreviations like “LOL,” “AFK,” or “BRB” are common in our “online language.” Their use is acceptable when you’re talking to a friend or a relative, but you should avoid them in order to keep the work environment professional. In some cases, people may not be related to them, and if you’re talking to a client, it may give them a wrong impression.

For some people, writing the whole word or phrase can be annoying, but it will be hugely beneficial for the business in the long-term.

Try to keep a low level of formality.

Formality is vital for a business, but using it via instant messages can make people perceive you as “robotic” and may give them the wrong idea about your company.

Being personal is important while using an employee communication platform, especially if you want to maintain relationships in the long run. You can try and ask them about their family, or what they’ve done recently.

Don’t message someone unless you have a good reason.

For some people, instant messaging can be intrusive. Although it is nice to chat with people once in a while, just saying “hello” to a coworker all the time can become a bit stressing in the long run. It is recommended to send messages only if it’s strictly necessary, for instance, if you need to share vital information with them or if you need to ask them something.

Try to be available to everyone.

Sometimes, a coworker may be out of the country, or for any reason, they may send you messages at late hours. Instead of overlooking their message, you should make an effort to be available for them so you can avoid potential problems that may appear in the future. All answers should be answered!

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