Which? Awards Utility Warehouse Utilities brand of the Year 2020

In October, consumer champion Which? presented Utility Warehouse (UW) with the coveted award for the second time since 2018.

This year, Brits are relying on home services even more than usual. While millions of us are self-isolating, working from home, or on furlough, we’re spending more time at home than ever before. The result? Skyrocketing reliance on our broadband, heating, hot water and phone providers. The Independent even reports that the lockdown has caused daytime internet usage to double. This rise is hardly surprising. Many of us are relying on our home broadband to work remotely, video-call our friends and colleagues, and stream film after film from providers like Netflix (which doubled its new subscribers within three months of the coronavirus outbreak sending the UK into the first lockdown).

Winning the acclaimed Utilities Brand of the Year Award 2020 is therefore even more of an achievement for Utility Warehouse. As the UK’s only genuine multiservice provider, UW allows customers to combine their landline, broadband, gas, electricity, mobile phone services, home insurance, and boiler cover in cost-effective bundles.

The award highlights Utility Warehouse’’s commitment to providing customers with a brilliant yet simple solution to saving time and money on their monthly home services bills during a challenging year. Its five-star customer service, unrivalled ease of contact, range of products, and overall value for money were also singled out for praise in this hotly-contested award category. Now, more than ever, UW’s dedication to making life easier for customers is a real game changer when most of us now have bigger problems to tackle than boring old utility bills.

UW’s Multi-Award-Winning Services

UW’s mission is to take the hassle out of managing utilities by combining all of a household’s home services into one, easy-to-track solution. When customers sign up to bundle their home services through UW, they don’t need to worry about signing into multiple platforms, paying multiple bills, or contacting multiple support teams. Plus, the more great-value services that customers bundle together, the more they can save. Thanks to this simple scheme, UW customers can focus on the important things, such as spending time with family and friends and developing their businesses or personal projects, instead of worrying about their utility bills.

This is the second time UW has won the Utilities Brand of the Year Award. It scooped the trophy in 2018 too. In fact, Which? has also recommended UW’s broadband services as some of the best for over 10 years in a row with endorsements for mobile too. During this time, Which? has endorsed UW over 30 times – more than any other utility provider.

Earlier this year, Which? also credited UW with Recommended Provider status in both broadband and mobile phone categories, making the firm the only home services provider to earn this status in more than one category in 2020. And Which? has commended UW for its energy services – particularly its cost-effective 100% renewable electricity tariff.

UW has won numerous awards over the past 20 years. These awards recognise the company’s value for money, customer service, clarity of bills, and overall service. Here’s a selection.

  • Three Which? awards and 22 Recommended Provider endorsements
  • Four Best Buy awards
  • Five Uswitch Energy awards
  • 22 Moneywise awards
  • Three Defaqto five-star ratings
  • Four Moneyfacts five-star ratings
  • Two European Business awards
  • One Institute of Customer Services award
  • One UK Stock Market award
  • One Direct Selling News award
  • One PLC award
  • One CFI ESG award for sustainability credentials

Learn more about UW’s latest Which? Award.

The Which? Awards

Which? is the leading consumer champion in the UK. The non-profit, independent organisation makes shopping simple and fair by conducting and presenting consumer research, spearheading campaigns that tackle scams, and providing accessible shopping advice for customers. Every year, the Which? Awards rank the best companies in several categories to help consumers make informed choices when selecting their providers. Thousands of UK consumers and an independent panel of shopping experts vote in the Awards based on their personal experiences with companies and brands. This year, Which? presented its inaugural virtual ceremony, celebrating the companies that have gone above and beyond this year via Livestream.

“Utility Warehouse is a firm customer favourite and has previously been awarded Which? Utilities Brand of the Year for this reason,” said Annabel Hoult, Which? Chief Executive. “In recent months, a reliable broadband service has become even more vital for many, and we’re pleased to say Utility Warehouse performed strongly in our lockdown survey in this area and across its other services,” she added.

Winning the Which? Utilities Brand of the Year 2020 Award not only recognises UW’s hassle-free multiservice model, but also its future-proof approach to protecting customers and its 45,000-strong team of distributors or ‘Partners’ throughout the UK.

About Utility Warehouse

Over 650,000 consumers across the UK use Utility Warehouse for its unique multiservice model. UW is the only UK business that will supply all your home services and bundle them all together into one, simple, great-value monthly bill. With no need to manage multiple accounts and passwords, UW helps you to take care of your home services all at the same time and even provides up to £200 to cover the cost of any early termination fees your existing providers might charge.

UW also invites each customer to benefit from its exclusive cashback card. The most generous card of its type on the market, it enables customers to earn as much as 7% cashback when they shop at thousands of popular UK retailers, such as Sainsbury’s, M&S, and Halfords, both online and in store. Customers can then use any cashback they earn as money off their monthly UW bill. On top of this, UW offers all customers free Gourmet Society membership that entitles them to claim discounts from a wide range of leading high street restaurants and eateries, including Giraffe, Prezzo, and Café Rouge.

Aside from UW’s innovative multiservice system, the firm also operates a Partner network, which enables business-minded individuals from all backgrounds to sign up new customers and Partners while earning financial rewards, cars, holidays, and other highly sought-after bonuses. UW’s word-of-mouth business model allows Partners to sign up new customers and Partners in informal settings, usually over a drink at home or in a pub – or via remote sign-up video calls in times of lockdown or when geography makes in-person appointments less practical.

Anyone over 18 can become an Authorised UW Partner. UW designates each new Partner a mentor and provides promotional materials so the new Partner can start earning right away. UW Partners earn up to £250 for every customer sign-up. From here, they can grow their business as widely as they like, either adopting UW’s Partner opportunity as a full-time venture or side-line extra income project.

UW is fully regulated by Ofgem, Ofcom, the Information Commissioner’s Office and the Financial Conduct Authority.

Learn more about UW and its host of awards at https://uw.co.uk

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